Boost Your Productivity With Imperial Consulting Services (iConsult)

Our virtual assistants can handle a wide range of tasks tailored to your business needs, including:

• Administrative tasks (email management, scheduling, customer support)
• Data entry and database management
• Social media management and content creation
• Lead generation and follow-ups
• Project coordination and task tracking
• Bookkeeping and basic financial reporting
• Marketing campaign support and material preparation
• Research and report generation
• Client communication and relationship management

All our virtual assistants undergo comprehensive training tailored to various industries and roles. This includes:

• Core administrative and organizational skills
• Popular project management tools (e.g., Asana, Trello)
• CRM platforms and customer management systems
• Social media and marketing tools
• Industry-specific best practices based on your needs
• Professional communication and client service standards

Before starting with you, your VA receives customized training on your specific tools, processes, and preferences, with ongoing education to stay current with industry trends.

Communication with your VA is flexible and tailored to your preferences. Common methods include:

• Email for detailed instructions and updates
• Video calls (Zoom, Google Meet, etc.) for training and check-ins
• Messaging apps (Slack, WhatsApp, Teams) for real-time communication
• Project management tools (Asana, Trello, ClickUp) for task oversight
• Shared documents via Google Drive or Dropbox

During onboarding, we’ll set up your preferred channels and schedule regular updates to keep everything on track.

Your satisfaction is our top priority. If you’re not happy with your VA, we offer:

1. Additional Training: We’ll provide extra training to address specific areas of improvement.
2. Replacement Guarantee: If needed, we’ll assign a new VA at no extra cost.
3. Money-Back Guarantee: New clients get a 14-day money-back guarantee if unsatisfied.

We conduct regular feedback sessions to resolve issues quickly and ensure a perfect fit for your business.

Our pricing is straightforward with no hidden fees. Here’s the breakdown:

• Fixed monthly rates based on VA hours
• Plans: Basic (10 hours/week), Part-Time (20 hours/week), Full-Time (40 hours/week)
• Unused hours don’t carry over
• Extra hours available at a pro-rated rate
• Annual plans offer a 20% discount over monthly billing

Your monthly fee covers all services, training, account management, and reporting—no setup fees, contracts, or cancellation penalties.

We prioritize data security and confidentiality with robust measures, including:

• Signed NDAs with all VAs and staff
• Background checks and strict security protocols
• Secure password management tools
• Regular security training for all team members
• Encrypted VPN connections for client systems
• Role-based access restrictions
• Compliance with data protection regulations

We’ll adapt to your security requirements and integrate with your existing systems as needed.

Our standard onboarding takes 7-10 business days from consultation to VA start date:

1. Days 1-2: Consultation and needs assessment
2. Days 3-5: VA selection and matching
3. Days 6-7: Training on your tools and processes
4. Days 8-10: Final setup and service launch

Need it faster? Our expedited onboarding (3-5 days) is available for an additional fee.

Yes, you’ll have a dedicated VA who learns your business inside and out for consistent support.

Full-time plans include a primary VA and a trained backup VA to cover absences like vacations or sick days.

As your needs grow, we can add more dedicated VAs or specialists (e.g., for design or marketing) to your team.